XML Ticket Tracking System

• This project is a work in progress

• This is a support ticket system in which a client can submit a ticket requesting support.

• Uses XML to store data about users and tickets for a ticket tracking system

• When logged in as a client, a user can see the a list of the tickets associated with their account. From their they can select 'details' and see a history of messages to and from a staff user. They will also have the option to send an additional message.

• When logged in as a member or staff, a user is able to see ALL tickets, see message history for each ticket, and respond via chat.

• This web app uses session variales to validate the credentials of a user attempting to access information regarding tickets and messages. If a user has not been authenticated,they will be redirected to the login page.

Login Credentials For Testing:

Staff User

• Username: sjohnson
• password: password

Client User

• Username: rthompson
• password: password