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docs(sage50): remove support-enablement steps from the restart page #1886

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pmckinney-codat merged 1 commit into from
Aug 17, 2026
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docs(sage50): remove support-enablement steps from the restart page #1886

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29 changes: 5 additions & 24 deletions docs/integrations/accounting/sage50/restart-the-sage-50-connector.md
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---
title: "Restart the Sage 50 Accounts Connector"
slug: "restart-the-sage-50-connector"
description: "How to enable and use the restart button on a Sage 50 Accounts Connector."
description: "How to use the restart button on a Sage 50 Accounts Connector."
sidebar_label: Restart the connector
---

In some circumstances, your users might want to restart their Sage 50 Accounts Connector. For example, they might have syncs in progress that were interrupted by a technical issue.

The **Restart connector** link in the connector UI is disabled by default. Codat Support can enable the link to allow your users to restart the connector, if needed.
The **Restart connector** link is available in the connector UI to all of your users, and doesn't need to be enabled.
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If restarted, the connector automatically:

- Cancels data syncs in progress for all the companies managed using the connector.
- Shuts down the connector.
- Restarts the connector.

## Enable the restart connector link

Codat's Support team needs to enable the **Restart connector** link for your user. To do so, they'll need the ID of the user's connector.
## Use the restart connector link

To obtain the connector ID from your user, please ask them to:
Instructions for customers to find and use the **Restart connector** link.

1. Open their Sage 50 Accounts Connector.
1. Open the Sage 50 Accounts Connector.
2. Select the **About** link at the bottom of the connector window.

<img
src="/img/old/4bb57a8-5f001da-Restart_connector_-_About_button-no-uat.jpg"
alt="Sage 50 Accounts Connector window showing the About link highlighted."
/>

3. Select the **Copy** icon next to the **Connector Id**.

<img
src="/img/old/5caa5e0-Restart_connector_-_Copy_button.jpg"
alt="Copy icon highlighted next to the user's connector ID."
/>

4. Paste their connector ID into a document or email and send it to you.

You can then send the connector ID to the Codat Support team by raising a ticket through the [support request form](https://codat.zendesk.com/hc/en-gb/requests/new). They will confirm when the **Restart connector** link has been enabled.

## Use the restart connector link

Instructions for customers to find and use the **Restart connector** link.

1. Open the Sage 50 Accounts Connector.
2. Select **About**.
3. Select **Restart connector**.

<img
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