diff --git a/case-studies/government-chatbot-AI-benefits.html b/case-studies/government-chatbot-AI-benefits.html deleted file mode 100644 index 69867ca00..000000000 --- a/case-studies/government-chatbot-AI-benefits.html +++ /dev/null @@ -1,239 +0,0 @@ - - -
- - - - - - - - - - - - - -
- The Arizona Department of Economic Security (DES) is a government agency that serves over 2.9 million Arizonians. Its mission is to make Arizona stronger by helping Arizonans reach their potential through temporary assistance for those in need and care for the vulnerable. To reach a broad range of citizens, the DES offers over 40 benefit programs and services that cover everything from unemployment insurance to nutrition assistance to developmental disabilities to child support. With so many programs available, applying for aid can quickly become overwhelming for citizens.
-Determining which service an applicant qualifies for is a complex process that requires deep knowledge of DES offerings. To guide applicants through its application process, the DES employs program service evaluators (PSEs). PSEs are there to answer any questions applicants may have about DES programs.
-The Cash & Nutrition Assistance program, which is used by over 1.2 million citizens, has 1,700 PSEs assigned. These PSEs rely on the Cash & Nutrition Assistance Program Manual, a 1700-page online policy manual, as their source of knowledge. As it needs to cover a wide array of specific guidelines and procedures, the policy manual is technical and long. Citizens applying for benefits might spend hours waiting for answers to critical questions about their eligibility status.
-
-
- - Explore our free Power BI reports to gain insights on election results, COVID-19 impact, Inc. 5000 history, popular gaming trends, retail, travel, and education. -
-