From 429e23d62e9d317375f55dcdfc2fb3989053707d Mon Sep 17 00:00:00 2001
From: pmckinney-codat
Date: Mon, 17 Aug 2026 13:57:33 +0100
Subject: [PATCH] docs(sage50): drop support-enablement steps from restart page
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The Restart connector link is available to every Sage 50 Accounts
Connector user — nothing in connector-sage50, connector-sdk or
sage50-service gates it on the per-connector allowRestart setting any
more. Remove the "Enable the restart connector link" section and the
connector ID steps, and keep the instructions for using the link.
EXP-321
Co-Authored-By: Claude Opus 5
---
.../sage50/restart-the-sage-50-connector.md | 29 ++++---------------
1 file changed, 5 insertions(+), 24 deletions(-)
diff --git a/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md b/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md
index 72a30a9e28..90a94b91b4 100644
--- a/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md
+++ b/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md
@@ -1,13 +1,13 @@
---
title: "Restart the Sage 50 Accounts Connector"
slug: "restart-the-sage-50-connector"
-description: "How to enable and use the restart button on a Sage 50 Accounts Connector."
+description: "How to use the restart button on a Sage 50 Accounts Connector."
sidebar_label: Restart the connector
---
In some circumstances, your users might want to restart their Sage 50 Accounts Connector. For example, they might have syncs in progress that were interrupted by a technical issue.
-The **Restart connector** link in the connector UI is disabled by default. Codat Support can enable the link to allow your users to restart the connector, if needed.
+The **Restart connector** link is available in the connector UI to all of your users, and doesn't need to be enabled.
If restarted, the connector automatically:
@@ -15,13 +15,11 @@ If restarted, the connector automatically:
- Shuts down the connector.
- Restarts the connector.
-## Enable the restart connector link
-
-Codat's Support team needs to enable the **Restart connector** link for your user. To do so, they'll need the ID of the user's connector.
+## Use the restart connector link
-To obtain the connector ID from your user, please ask them to:
+Instructions for customers to find and use the **Restart connector** link.
-1. Open their Sage 50 Accounts Connector.
+1. Open the Sage 50 Accounts Connector.
2. Select the **About** link at the bottom of the connector window.
-3. Select the **Copy** icon next to the **Connector Id**.
-
-
-
-4. Paste their connector ID into a document or email and send it to you.
-
-You can then send the connector ID to the Codat Support team by raising a ticket through the [support request form](https://codat.zendesk.com/hc/en-gb/requests/new). They will confirm when the **Restart connector** link has been enabled.
-
-## Use the restart connector link
-
-Instructions for customers to find and use the **Restart connector** link.
-
-1. Open the Sage 50 Accounts Connector.
-2. Select **About**.
3. Select **Restart connector**.
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