From 429e23d62e9d317375f55dcdfc2fb3989053707d Mon Sep 17 00:00:00 2001 From: pmckinney-codat Date: Mon, 17 Aug 2026 13:57:33 +0100 Subject: [PATCH] docs(sage50): drop support-enablement steps from restart page MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit The Restart connector link is available to every Sage 50 Accounts Connector user — nothing in connector-sage50, connector-sdk or sage50-service gates it on the per-connector allowRestart setting any more. Remove the "Enable the restart connector link" section and the connector ID steps, and keep the instructions for using the link. EXP-321 Co-Authored-By: Claude Opus 5 --- .../sage50/restart-the-sage-50-connector.md | 29 ++++--------------- 1 file changed, 5 insertions(+), 24 deletions(-) diff --git a/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md b/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md index 72a30a9e28..90a94b91b4 100644 --- a/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md +++ b/docs/integrations/accounting/sage50/restart-the-sage-50-connector.md @@ -1,13 +1,13 @@ --- title: "Restart the Sage 50 Accounts Connector" slug: "restart-the-sage-50-connector" -description: "How to enable and use the restart button on a Sage 50 Accounts Connector." +description: "How to use the restart button on a Sage 50 Accounts Connector." sidebar_label: Restart the connector --- In some circumstances, your users might want to restart their Sage 50 Accounts Connector. For example, they might have syncs in progress that were interrupted by a technical issue. -The **Restart connector** link in the connector UI is disabled by default. Codat Support can enable the link to allow your users to restart the connector, if needed. +The **Restart connector** link is available in the connector UI to all of your users, and doesn't need to be enabled. If restarted, the connector automatically: @@ -15,13 +15,11 @@ If restarted, the connector automatically: - Shuts down the connector. - Restarts the connector. -## Enable the restart connector link - -Codat's Support team needs to enable the **Restart connector** link for your user. To do so, they'll need the ID of the user's connector. +## Use the restart connector link -To obtain the connector ID from your user, please ask them to: +Instructions for customers to find and use the **Restart connector** link. -1. Open their Sage 50 Accounts Connector. +1. Open the Sage 50 Accounts Connector. 2. Select the **About** link at the bottom of the connector window. Sage 50 Accounts Connector window showing the About link highlighted. -3. Select the **Copy** icon next to the **Connector Id**. - -Copy icon highlighted next to the user's connector ID. - -4. Paste their connector ID into a document or email and send it to you. - -You can then send the connector ID to the Codat Support team by raising a ticket through the [support request form](https://codat.zendesk.com/hc/en-gb/requests/new). They will confirm when the **Restart connector** link has been enabled. - -## Use the restart connector link - -Instructions for customers to find and use the **Restart connector** link. - -1. Open the Sage 50 Accounts Connector. -2. Select **About**. 3. Select **Restart connector**.