Description is not getting update

[ayush0033]

https://www.awesomescreenshot.com/video/53872775?key=cf1d3dfc32f5fc6f73fbb560d5e4fa10

Opening any ticket -> Not showing description even after mutipal resfresh window.
but if you ask the agent to summarize it -> description show up imidiatly but with the same title text.